Reference

Privacy Policy For Your Account

mposurga link Privacy Policy explains how we handle the details you provide when opening an account, checking DANA or QRIS status, and entering the lobby from a phone…

Account clarityWallet statusDevice accessPolicy contact
mposurga link Privacy Policy For Your Account
CONTACT PATHS

Privacy Help Beside Account Support

A clear contact path helps you ask about the Privacy Policy without searching through the lobby.

Policy questions Ask us how the Privacy Policy applies to your account details, login records or…
Data corrections If your account name, phone detail or verification record needs correction, send the requested…
Wallet records For DANA, OVO, GoPay, QRIS or bank-transfer questions, tell us the payment rail and…
DATA PRACTICES

How We Handle Your Policy Choices

We keep the Privacy Policy practical by connecting each data practice to a real account action.

Account details

We use the contact and verification details you submit to create your account, confirm an access request and send account-related replies. We do not need your password in a support message, and you should keep that credential private.

Device signals

When you move from phone login to the lobby, we may record device type, browser signals, session time and basic network data. These details help us detect unusual access and diagnose why a page or wallet status is not loading.

Cookies

Cookies can keep a session active, remember a policy choice and support the path from account login to the lobby. You can manage cookies in your browser, although changing them may affect account access or saved preferences.

Wallet matching

Payment records show the rail and status needed to match an account action with DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We do not ask you to place a wallet password in a policy request.

Retention timing

We retain account, support and payment-status records only for the period needed for account operation, dispute handling, security checks and legal duties. When a record is no longer needed, our process removes or separates it where applicable.

Your requests

You can ask what personal data we hold, request a correction or ask about deletion where local law permits. Send the request through account support with enough detail for us to verify control of the account.

Privacy Policy Answers For Indonesia

These Privacy Policy answers address the account questions we expect before you open access from Indonesia. They explain what happens when you use a phone, check a local wallet or contact us about stored data. If your situation is not covered, use the support path beside your account and describe the specific record or action you want us to check.

The mposurga link Privacy Policy covers account details, verification records, device and session signals, cookies, support messages and payment-status data. It explains why we use each category for account access, wallet matching, service protection and policy requests where local law permits.

We collect the details needed for an account path, such as your contact information and verification response. We may also record the device and session used for access. A support request can require an account check before we change or disclose personal data.

Yes. The Privacy Policy covers payment-status details connected with DANA, QRIS, OVO, GoPay, bank transfer and virtual account steps. We use the rail and status to match an account action, investigate a discrepancy and answer a request without asking for your wallet password.

mposurga link uses cookies to support a session, remember a policy choice and keep the path from mobile login to the lobby working. Your browser settings can remove or restrict them, but some account functions may not behave as expected afterward.

You can contact us through the account support path to ask for a copy, correction or explanation of personal data. State the request clearly and provide the registered contact detail. We may verify account control before responding, and the outcome depends on local law.

We keep records for the period needed to operate your account, answer support questions, match payment status, investigate security events and meet applicable duties. Retention can differ by record type. When the purpose ends, we remove or separate the data where applicable.

Use the support route linked beside your account and cashier area, then identify the Privacy Policy request you want us to handle. You can ask about login records, cookies, wallet status or account details without sending a password or full payment credentials.